Operations
Consumer law for sellers and service providers
May 3, 2026A plain-English guide to promises, refunds, deliveries, and customer complaints.
Every menu, product description, service package, and social post is a promise. Make sure photos, prices, delivery times, ingredients, sizes, and service inclusions match what you can actually deliver.
Write basic policies for refunds, cancellations, deposits, delivery delays, damaged goods, and no-shows. Display them before payment, not after an argument.
When a complaint arrives, record the date, order, customer concern, action taken, and outcome. A calm complaint log helps if the issue escalates.
Key facts
- Business.govt.nz explains that consumer laws cover issues such as misleading conduct, guarantees, and complaints.
- The Consumer Guarantees Act and Fair Trading Act affect how traders describe goods, services, prices, delivery, and remedies.