Filipino freight forwarders' group in Dubai names eight licensed balikbayan box firms as stranded boxes reach the Philippines

The League of Freight Forwarders, a sub-committee of the Philippine Business Council in Dubai and the Northern Emirates, has named eight legitimate member companies and urged Filipinos in the UAE to use only licensed balikbayan box operators, saying 90 percent of boxes stranded since March have reached the Philippines.

Filipinos in the UAE sending balikbayan boxes to their families are being urged to use legitimate, licensed cargo operators, Gulf News reported on 28 October. The League of Freight Forwarders (LFF), a sub-committee of the Philippine Business Council in Dubai and the Northern Emirates, issued the advisory amid ongoing shipping disruptions, warning against unlicensed companies.

"The balikbayan box industry remains a reliable and safe way to send love to families in the Philippines," the LFF said in its advisory.

Eight member companies

The LFF has named eight companies as its legitimate and active members as of September 2026: Cabalen Express, EGT Umac, Frico, LBC, PEP Express, Pinas Cargo, SBC and TriEagle.

According to the group, dealing with its members provides assurance that service providers are licensed by Dubai's economic department and recognised by Philippine authorities. Shipments are properly documented, monitored and handled with care, and customers have access to a physical office where they can raise concerns. Customers have been advised to verify a company's current licence and credentials before booking a shipment or making a payment.

"In this challenging time, we also note the proliferation of unlicensed and unauthorised operators taking advantage of the situation. We strongly advise the public to transact only with legitimate and duly licensed balikbayan box companies," the LFF said.

Stranded boxes reach the Philippines

The LFF said cargo containers and balikbayan boxes stranded in the Strait of Hormuz since March have been successfully rerouted, with 90 percent reaching the Philippines. Deliveries to recipients are now being carried out, while efforts continue to ensure the remaining boxes arrive safely.

"Due to rerouting of vessels, port congestions, and additional security measures, some delays in the transit and arrival of balikbayan boxes are to be expected," the LFF said. It added that while the delays have been beyond the control of freight forwarders, they were temporary, and that member companies have been working closely with international shipping partners to monitor shipments.

The group thanked customers for their patience as deliveries progress. "We know that every box is filled with love and sacrifice, and we share your desire to have it reach your families," the LFF said.

Subscribe to newsletter